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Servatta Enrollment-Vetting Questionnaire

1) How would you accurately define “Excellent Customer Service”?
2) How accessible are you to your customers-clients?
3) How do you encourage interactive dialogues with your customers?
4) When it comes to providing superior customer service, which of the following responses does not belong?
5) How would you rate the importance of companies providing regular training to help employees improve their customer service skills?
6) Excellent customer service includes having a thorough knowledge of your inventory, experience with your products and services, and being able to help customers make the best choices for them.
7) When it comes to conflict?
8) What would be best for you to do? A customer walks into your office and asks a question about a new product line. You do not know the answer.
9) Please fill in the blanks with the correct answer. For one to provide excellent customer service, you must have a lot of ___________ and ___________ too talk to clients.
10) Please match the explanation to the term.



11) Please match the explanation to the term.



12) Why is it important to deliver consistent high quality service to Customers-clients?
13) Which of these techniques helps to put a customer at ease?
14) A professional-organization provides added benefits not offered by its competitors. Why is this of value?
15) A company offers its employees with training on how to comply with equality legislation. How will this affect customers-clients?

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ALL RIGHTS RESERVED @ SERVATTA 2020

    MENUMENU
    • About Us
      • Unique Value Proposition (UVP)
      • Philosophy & Culture
      • Our Mission
      • Company Vision
      • Core Values
      • Marketing Initiatives
      • Knowledgebase
      • News Letter (sign up)
      • Careers
      • Partner / Affiliate Program
      • Site Map
    • Service Industries
          • Restaurants & Casual Dining --- Food Service Specialists

            • Servers, Waiters & Waitresses
            • Take Out / Pick up / Delivery
            • Reservations (Managers, Hostesses, Caterers)
            • Other Please fill In Service(s) Request

            FINANCIAL --- Specialists & Companies

            • Accountants (Consumer / Commercial & Tax Services)
            • Financial Advisors & Wealth Management (Investments, Stock Brokers, Banking,)
            • Loan Officers-Specialists & Credit Services
            • Realtors & Appraisers
            • Other

            INSURANCE ---- Agents & Agencies

            • Auto, Homeowners, Life, Liability-Business, etc.
            • Health, Dental & Vision
            • Other

            AUTO ----- Specialists, Companies & Dealerships

            • Sales, Leasing & Finance
            • Service (Oil Changes, Inspections, Detailing, Towing, etc.)
            • Mechanics / Repair Services
            • Car Rentals
            • Other

            HOME IMPROVEMENTS ---- Specialists & Companies

            • General Contractors / All Service Providers (Home Build & Remodeling, Roofing, Flooring, Painting, Plumbing, Cooling & Heating, Electricians, Pools, Patios, Pest Control, etc.)
            • House Cleaning Services
            • Landscaping / Lawn Care
            • Interior Design
            • Handyman / General Repair
            • Other

            BEAUTY & PERSONAL CARE ---- Specialists & Companies

            • Hair Stylists / Beauticians & Barbers
            • Nail Care / Manicures & Pedicures
            • Cosmetics / Product Sales & Services (Makeup, Eyelash Ext., Waxing, Spa & Skin Care)
            • Massage Therapy
            • Other

            HEALTH & FITNESS --- Specialists & Companies

            • Holistic / Health (Acupuncture, Chiropractors & Physical Therapy, etc.)
            • Gym Memberships, Personal Trainers, Nutritionists & Weight Loss Services
            • Doctors, General Physicians, Therapists & Dentists (All Practices)
            • Home Nursing / Assisted Living
            • Veterinarians & Pet Services
            • Other

            TECHNOLOGY & TELECOMMUNICATIONS --- Specialists & Companies

            • Cable, Streaming, Television (TV), Internet & Wi-Fi Services
            • Cell Phone Services / Sales
            • All Electronics / Devices-Gadgets, Home Theatre - Security, Computer & Software Sales / Repair Services
            • Other

            RETAIL ---- Product & Service Specialists / Online & Offline Stores

            • Domestic - General Products, Brands, Discounted-Outlet, Department & Super Stores (Clothing, Footwear, Sporting Goods, Books, Food Products, Wine & Spirits, Furniture, Kitchen & Home Appliances, etc.
            • Specialty Products & Services (Jewelry Designers, Water Purifiers, Tailors, Florists, Dry Cleaners, Nursery’s, Tire & Auto Parts, Hardware, etc.)
            • Ecommerce Stores (Online Goods & Services)
            • Other

            HOSPITALITY & ENTERTAINMENT SERVICES ---- Specialists, Accommodations & Companies

            • Reservations / Specialty Lodging (Bed & Breakfasts, Hotel Suites & Resorts)
            • Travel, Tourism & Visitor Information (Travel Agents, Tour Operators, Time Shares, Cruise & Vacation Specialists, etc.)
            • Specialty Services (Event Planning, Corporate Retreats- Meetings, Catering, Wedding Coordinators, etc.)
            • Recreation Services / Activities (Physical – Skiing, Golfing, Tennis, Martial Arts, Bowling, Hunting, etc., Social – Dinner / Dance Party, Cooking Classes, Banquet-Mixers, Picnics, etc., Outdoor – Day / Resident Camps, Back Packing, Horse Back Riding, Float Trips, Arts & Crafts – Music Lessons, Painting, Ceramics, Woodworking, etc.)
            • General-Live-Exhibition-Electronic Entertainment (Amusement-Theme Parks, Air Shows-Festivals-Fairs- Carnivals-Parades, Trade Shows, Birth Day Parties-Clowns- Circus, Comedians, Bands-Concerts-Operas-Plays, Magicians, Ice Shows, Dinner Theatre, Cinema, Arcades-Gaming, Night Clubs-Disc Jockeys-Dancing-Karaoke, Museums, Sporting Events, etc.)
            • Other

            EDUCATION & LEGAL SERVICES ---- Online & Offline

            • Learning, Career, Qualification & Legal Services (Private, College, Tutors, Preschool, Trade Schools, Certifications, Licensing, Personal & Criminal Law)
            • Other

            B2B SERVICES / EVERYTHING BUSINESS ---- Online & Offline

            • B2B Services (Commercial Cleaning, Recruitment Services, Commercial Furniture, Supplies & Software, Keynote Speaker, Trainer, Legal, Web Design & Mobile App Development, etc.)
            • Other
            • Other Services
            • Other Please fill In Service(s)
    • Pricing
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